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Frequently Asked Questions

No. There is no requirement for you to create an account to be able to place any order.

Stock products are shipped within 24 hours, shipped from AZ USA.

5 Year Warranty

Includes 30 day money back guarantee.
5 years parts and labor for Saga series.
5 years parts and labor for Saga Precision series.
90 days free shipping on replacements (continental US only)
In the event your cutter needs service, we will troubleshoot with remote technical support. We will send free spare parts via USPS as needed and enable you to repair your cutter. Blades and Teflon cutting strips are considered wear parts and not covered under warranty. Scratches on deckplates and other normal cosmetic wear excluded.
In the event your cutter cannot be serviced remotely and it needs to be brought in for service you are responsible for shipping in both directions after 90 days. We highly recommend saving the packaging for your cutter for as long as possible.
Once we receive your cutter, we will repair it, clean it, test it at no charge.
In the extremely unlikely event that your cutter cannot be repaired, we will replace your unit with another same or better refurbished or new model at our discretion.

Stepper:
smaller, fine detail cutting
Servo:
Larger tasks, better tracking over longer lengths
ARMS (Automatic Registration Mark System) This cutter will find and follow registration marks automatically. Without ARMS the cutter will need to be aligned correctly prior to each job.
All vinyl cutters are able to 'Contour cut'. although using an optical, laser eye makes this task so much more easier. Contour Cutting is used to cut out a shape around a design. for example a printed sheet can be (contour cut) outlined with cut line to the shame shape.